TREAT YOUR DOG

FAQS

We want all of our customers to have a great experience.  We are here to answer any questions.

WHAT ARE THE PAYMENT OPTIONS?

We accept all major debit and credit cards.

We also accept PayPal

SHIPPING

  • Orders will be processed and shipped within 24 hours unless your order is received on Friday afternoon, Saturday, Sunday, or a National Holiday.  Your order will be processed and packaged and shipped the next USPS business day.

  • All orders are shipped using USPS Priority Shipping, 2-3 days for delivery.

  • Orders received before noon will ship the same day Monday through Friday, otherwise, it will be shipped the next day.

  • All orders over $50 will receive free shipping located in the US

  • Shipping to US, Puerto Rico, and Canada addresses.

  • Canada addresses do have an additional $10 Flat Fee and the recipients are responsible for all local taxes and duties.

SHELF LIFE

Store in the resealable bag in the:

Refrigerator................................. 2 Months

Freezer......................................... 6 Months 

WHY DEHYDRATION?

Dehydration is a great way to preserve our treats, chews, and jerky naturally with no added preservatives or any other additives.  Hence, the Single Ingredient. Dehydration uses a heated constant airflow which gradually removes the moisture from our products.  The dehydration process retains the original vitamins, minerals, and natural enzymes far better than cooking or chemical preservation.  Some products take 24-48 hours, others can take up to 10 days.

TRACKING YOUR SHIPMENT

  • Once your order is packaged you will receive an email with your tracking number.

  • You can also log into your Treat Your Dog Account to get your tracking number and see all of your past orders.

RETURN POLICY

It is our goal to have a completely satisfying customer experience.  Let us know if you have received damaged items in your order or are not satisfied with any of our products.  Depending on the circumstances you may be eligible for a refund or replacement.  It is our goal to provide high-quality premium treats, chews, and jerky. If for some reason you are not satisfied with your order, please contact us at info@treat-your-dog.com

 

ADDITIONAL QUESTIONS

CONTACT US

Please contact us with any questions at info@treat-your-dog.com

Alternatively, send us an SMS or give us a call at (407) 606-6460

Closeup of a Black Dog

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